Friday, May 9, 2008

Etiquette and English training for service personnels ahead of Commonwealth Games

taxi services,delhi

Cab drivers, waiters and security staff are among those being trained in the English language and international etiquette as Delhi gets ready to host a rush of foreign visitors during the Commonwealth Games in 2010.
There are around 20,000 cab drivers in the city, out of whom around 1,500 drive radio cabs. Most of them have not studied beyond Class 10. So an English language and etiquette training is very necessary for them, so that they can easily interact with the tourist and serve them better.
A capacity building programme (CBP) has been implemented by the Ministry of Tourism with the help of Delhi government for those people who have to frequently interact with tourists.
For the past two years, the city cab drivers have been undergoing training to learn to speak English. Under the CBP over 2,000 cab drivers in the city have been trained in basic spoken English so far besides waiters, security staff and gatemen been told about hygiene and politeness.
From April onwards, an estimated 1,000 people every month has been undergoing basic training under CBP in the city. By March 2009, probably all the people associated with hotels, tour operators, and travel agents will be covered under this program.
All the registered tour and travel operators and every major hotel in the city is advised to make their drivers and service staffs available for training, Tour and travel operators are also happy over the government's move, but recommend a proactive approach ahead of the Games starting October 2010.
Many cab operators are, however, making their own arrangements to help the drivers learn spoken English. They feel they should not be dependent on government efforts alone.
While the initiative is mainly focused on Delhi,those cities will also be covered which are most probable touring spots for the visitors and tourists who come to attend the Games. These cities and regions are Agra and Mathura in Uttar Pradesh, Bhopal and Gwalior in Madhya Pradesh, Gaya in Bihar and Puri in Orissa.